Shipping policy
Order Changes or Cancellations:
We work hard to get packages to you as quickly as possible. As a result, we cannot accept cancellations or changes once your order is submitted.
US Customers
What Are My Payment Options?
Credit Card: We use Shopify Payments with the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. Shopify Payments meets all Payment Card Industry (PCI) standards. We do NOT save credit card information in our system.
Shipping Information
How do you ship?
We ship most orders via US Postal Service Priority Mail using the least amount of packaging material possible.
How long will it take to receive my order?
Orders are packed and shipped within 2 to 4 business days from receipt of payment.
Priority mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from Ohio.
First Class Mail takes approximately 4 to 5 business days to arrive once shipped--depending on your distance from Ohio.
USPS Priority Mail: You should receive your order within 5 to 7 business days from receipt of payment
USPS First Class Mail: You should receive your order within 7 to 9 business days from receipt of payment
RECEIVING ORDERS DURING A SALE: We work hard to get packages to you as quickly as possible. During special sales, Scrap Sack Sales, Black Friday weekend or other holiday sales packages may be delayed by a few days.
How will I know my order has been shipped?
You will receive an email notification to let you know your package is on its way.
What are my shipping cost options?
Priority Mail: Flat Rate For all US Orders
Orders 49.99 or Under Cost: $7.95
Orders $50.00 or Higher-Free Shipping
Shipping zones
Domestic
United States
Economy $50.00 and up 5 to 8 business days Free
Economy 0lb–5lb 5 to 8 business days USD 4.90
Economy 5lb–20lb 5 to 8 business days USD 7.95
Standard 0lb–1lb 3 to 4 business days USD 6.90
Standard 1lb–5lb 3 to 4 business days USD 9.90
International
First Class Package International
Priority Mail Express International
Priority Mail International
Missing Item Policy for US Customers
Although we check and double-check orders prior to shipping, mistakes do happen. If an item is missing, please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!
International Shipping
How long will it take to receive my order?
Orders are usually shipped within 2 to 4 business days from receipt of payment. We ship using US Priority Mail International along with a third-party system.
Packages are delivered on average in 8 to 21 business days, depending on the country from which you are ordering.
Our post office often reminds us once a package arrives in the destination country, they no longer have control of the package delivery.
How will I know my order has been shipped?
You will receive an email notification to let you know your package is on its way. If you choose the shipping with tracking (see below), the note will include a link to the tracking information.
What are my shipping options?
We have changed our international shipping in order to offer more affordable postage costs. We are still using the US Postal Service along with a third-party system. We are working on expanding the information available on this page--but for now, here are the highlights:
Your actual postage will be calculated in the shopping cart based on the weight of the package and the destination. Since the postage varies and is calculated as you check out, we are unable to provide a cost ahead of time.
Depending on your region/country, you will be presented with any or all of the following shipping options.
Priority International Shipping
Economy+ Door-to-Door Tracking
Economy - Tracked Until U.S. Border
Fed-Ex International Economy
CANADA ONLY: will also have a "First Class Mail" option
Missing Item Policy for International Orders
Although we check and double-check orders prior to shipping, mistakes do happen. Due to the rising cost of international postage, we can no longer ship items that are missing from your international order. If you discover a missing item, please let us know as soon as possible. We will gladly issue a refund for the missing item(s).
Duties, Taxes, and Customs
Please research the policies of YOUR country concerning the receipt of International Packages.
We offer options of Duties and Taxes included and Duties and Taxes not included. The shipping options at checkout will specifically say whether duties and taxes have been included in the quote or not.
Every country has different rules and regulations regarding international packages. We follow the general guidelines set by the US Postal Service and FedEx for international shipping that are not specific to any given country.
Customs regulations are often different for small packages versus large packages. Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.