Ordering & Shipping

When will my order ship?

Orders ship within 1–3 business days.
You’ll receive a shipping confirmation email with a tracking number as soon as your order is on the way.

How long will delivery take?

Once shipped:

Standard / Economy: 3–7 business days

Express: 1–2 business days

Shipping estimates may vary due to carrier delays, weather, or holiday volume.

Do you offer express shipping?

Yes! We offer Express Shipping (1–2 business days) for $14.95.
Processing time (1–3 business days) still applies before express transit begins.

Do you offer free shipping?

Yes — orders $49.00 and up qualify for FREE Economy Shipping (3–7 business days).

Do you ship internationally?

Not at this time.
Due to customs restrictions and reliability issues with herbal products, we currently ship within the United States only to ensure the best customer experience.

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Returns & Order Issues

What is your return policy?

We offer a 7-day money-back guarantee on unopened, unused products in their original condition.
Buyers are responsible for return shipping costs.

How do I start a return?

Email nicki@plant-thyme.com with your order number and we’ll help you get started.

What if my package arrives damaged?

If your items arrive damaged, please contact us within 48 hours with photos.
We’ll take care of you right away.

What if I entered the wrong shipping address?

Please contact us immediately.
If your order has not shipped, we can update the address.
If it has already shipped, you’ll need to contact the carrier directly to request an intercept.

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Product Safety & Ingredients

Are your products safe for goats, cows, poultry, and other livestock?

Yes — all formulas are crafted with species-safe, plant-based ingredients traditionally used for livestock and homestead animals.
If a product is intended for a specific species (e.g., goats only), it will be clearly stated on the product page.

Are your formulas vet-approved?

Our products are made using traditional herbal practices, farm-tested experience, and research-backed botanical ingredients.
They are not a replacement for veterinary diagnosis or treatment.

Are your ingredients organic?

We source high-quality herbs, resins, oils, and waxes from organic and wildcrafted suppliers whenever possible.

Do your products contain essential oils?

Some formulas do.
Essential oil use is always:

Low concentration

Species-appropriate

Balanced with plant oils, resins, or waxes

Each product page lists every ingredient.

Are your products made in small batches?

Yes — every salve, oil, and tincture is made in small batches for quality, freshness, and consistency.

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Using Your Products

How long do your salves and oils last?

Shelf life is generally 12–24 months, depending on the formula.
Each product page includes specific guidance.

How should I store my herbal products?

Store in a cool, dry place away from direct sunlight.
Do not leave salves in a hot barn or vehicle — natural waxes and oils may soften or melt.

Are your products safe for pregnant or lactating animals?

Some are, and some should be avoided.
Each product page includes guidance.
When in doubt, consult your veterinarian.

Can these products replace veterinary care?

No.
Plant Thyme products support natural wellness and may help with minor issues, but they do not diagnose, treat, cure, or prevent disease.

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Ordering, Payments & Account Questions

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, and other secure payment options offered at checkout.

Can I cancel or change my order?

If your order hasn’t shipped yet, we can usually make updates.
Email us as soon as possible at nicki@plant-thyme.com.

Do I need an account to order?

No — you may check out as a guest.

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Still Need Help?

We’re here to support you and your herd.
Reach out anytime at nicki@plant-thyme.com or use our website’s Contact Form.